Terms of Service

These Terms of Service ("Terms") form a legally binding agreement between you and Absolute Entertainment (OPC) Private Limited ("Absolute Global", "we", "us", or "our"), governing your access to and use of https://absoluteglobal.in and all related services.

By creating an account, browsing the platform, placing an order, or using any feature of Absolute Global, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

2.1 — Eligibility

• You must be at least 18 years of age to create an account and place orders.
• By using our platform, you represent that you have the legal capacity to enter into a binding contract.
• If you are using the platform on behalf of a business, you represent that you have authority to bind that business to these Terms.

2.2 — Account registration

We use passwordless OTP authentication via Stytch. You sign in using your email address or mobile phone number — no password is required or stored.

• You are responsible for keeping your OTP codes confidential and not sharing them with others.
• You must provide accurate and current information when registering.
• You are responsible for all activity that occurs under your account.
• Notify us immediately at support@absoluteglobal.in if you suspect unauthorised access to your account.

2.3 — Account termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms, provide false information, engage in fraudulent activity, or pose a risk to other users or the platform. You may close your account at any time by contacting us.

3.1 — Placing an order

When you place an order on Absolute Global, you are making an offer to purchase the selected product(s) at the listed price. A binding contract is formed only when we confirm your order via email or WhatsApp notification and the payment is successfully processed.

• We reserve the right to refuse or cancel any order at our discretion (e.g., pricing errors, stock issues, suspected fraud).
• If we cancel your order after payment, you will receive a full refund within 5–7 business days.
• Product images are for illustration purposes; minor variations in colour may occur due to screen settings.

3.2 — Pricing

• All prices are displayed in Indian Rupees (INR) and are inclusive of GST unless stated otherwise.
• Prices may change without prior notice. The price at the time of order confirmation is the final price.
• In the event of a pricing error, we will notify you and give you the option to proceed at the correct price or cancel for a full refund.

3.3 — Product availability

Product availability is not guaranteed. If an item becomes unavailable after your order is placed, we will notify you and issue a full refund for that item.

All payments on Absolute Global are processed by Razorpay, a PCI-DSS Level 1 certified payment gateway. We do not store your card details on our servers.

4.1 — Accepted payment methods

4.2 — Payment failures

• If payment fails, your order will not be confirmed. Please retry or use a different payment method.
• In rare cases where money is debited but order confirmation is not received, the amount is typically auto-reversed within 5–7 business days.
• Contact us at support@absoluteglobal.in with your transaction reference if the issue persists.

4.3 — GST & invoicing

A GST-compliant tax invoice will be emailed to you after every successful order. If you require the invoice with your GSTIN, update your billing details in account settings before placing the order.

Shipping is handled through Shiprocket, our logistics partner, which aggregates multiple courier services across India.

5.1 — Delivery conditions

• Delivery timelines are estimates and may vary due to courier delays, public holidays, or force majeure events.
• We are not responsible for delays caused by incorrect or incomplete delivery addresses provided by you.
• Ensure someone is available to receive the package. After 3 failed attempts, the order may be returned to us.
• Risk of loss and title for products passes to you upon delivery.

5.2 — Tracking

Once your order is shipped, you will receive the AWB (tracking) number via email and WhatsApp (if opted in). You can track your order directly on our platform or via the courier's website.

5.3 — Undelivered & lost shipments

If your order has not been delivered within the estimated timeframe and tracking shows no movement for more than 5 business days, contact us immediately. We will initiate an investigation with the courier and, if confirmed lost, arrange a replacement or full refund.

6.1 — Return eligibility

We offer a 7-day return window from the date of delivery for most products, subject to the conditions below.

6.2 — How to raise a return

6.3 — Refund timelines

By providing your mobile number during checkout or account registration, you consent to receiving transactional WhatsApp messages fromAbsolute Global via the Meta WhatsApp Business API. These messages include:

We do not send promotional or marketing messages via WhatsApp without your explicit consent. You can opt out at any time by replying STOP to any message from us or by updating your notification preferences in account settings. For full details, see our Privacy Policy — Section 4.

Absolute Globaloperates as a multi-vendor marketplace. Some products listed on our platform are sold by third-party vendors ("Sellers") who have agreed to our Seller Terms and are responsible for the accuracy of their product listings.

• Absolute Global acts as a marketplace facilitator and is not the seller of record for all products.
• We vet all Sellers before onboarding but cannot guarantee the accuracy of every listing at all times.
• Returns, warranties, and after-sales support for Seller products are coordinated through Absolute Global as the single point of contact.
• In the event of a dispute with a Seller, contact us at support@absoluteglobal.in and we will mediate.

You agree not to use Absolute Global to:

Violations may result in immediate account suspension, order cancellation, reporting to law enforcement, and civil or criminal liability.

All content on Absolute Global — including but not limited to the logo, design, text, graphics, product images, software, and code — is the property of Absolute Entertainment (OPC) Private Limited or its licensors and is protected by Indian and international intellectual property laws.

• You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.
• Product images and descriptions provided by Sellers remain the property of the respective Sellers.
• User-generated content (reviews, photos) submitted to the platform grants us a non-exclusive, royalty-free licence to use, display, and moderate that content.
• To report intellectual property infringement, email legal@absoluteglobal.in.

11.1 — Disclaimer of warranties

The platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Absolute Global disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11.2 — Limitation of liability

To the maximum extent permitted under Indian law, Absolute Global's total liability to you for any claim arising out of or relating to these Terms or your use of the platform shall not exceed the amount you paid for the order giving rise to the claim in the 30 days preceding the event.

11.3 — Indemnification

You agree to indemnify and hold harmless Absolute Entertainment (OPC) Private Limited, its officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising from your violation of these Terms or misuse of the platform.

12.1 — Informal resolution

Before initiating any formal proceeding, you agree to first contact us at legal@absoluteglobal.in to attempt to resolve the dispute informally. We will respond within 14 days.

12.2 — Consumer grievance

In accordance with the Consumer Protection Act, 2019, we have a designated Grievance Officer:

12.3 — Governing law & jurisdiction

These Terms shall be governed by the laws of India. Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

12.4 — Arbitration

For disputes above ₹1,00,000 in value, either party may elect to resolve the dispute through binding arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual consent. The seat of arbitration shall be Mumbai, India, and proceedings shall be conducted in English.

We may update these Terms at any time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will:

• Update the "Effective date" at the top of this page.
• Send a notification to your registered email address.
• Display a prominent notice on our website for at least 14 days.

Your continued use of the platform after the updated Terms take effect constitutes your acceptance of the revised Terms. If you disagree, you may close your account by contacting us.